How do I contact customer care at PLC?
Please email us at customercare@planetlovingcompany.com.
What payment methods do you accept?
We accept American Express, Visa, Mastercard and PayPal.
How will I know if you have received my order?
After placing your order, you will receive an order confirmation email. If any of the items you have ordered are unavailable you will be quickly informed of the out-of-stock pieces and your payment for the items will be refunded.
When will I receive my order?
Orders shipped using our delivery partners, are delivered Monday to Friday.
Do I have to sign for my order?
You can choose with our delivery partners to not sign for your order. If you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that PLC can leave your package(s) outside the premises at the shipping address provided by you or with a neighbour without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur.
Am I able to track my order?
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Please allow up to two hours for the tracking number to become active.
How do I return an item?
Please see our Shipping and Returns Page for full instructions.
Do I have to pay duty and import charges?
No, we cover all of your Customs and Duties charges.